Eligibility
Refund eligibility depends on airline, embassy, hotel, supplier and payment provider rules.
Processing Time
Once approved by the relevant provider, Travelsoft will update the customer with expected timelines.
Documentation
Keep booking references, payment receipts and support conversation details for faster review.
Refund desk
Refunds work best when the request has a full paper trail.
Share your booking reference, reason for refund, payment confirmation and any supplier communication. The support team will review and advise next steps.
