Refunds
At Travelsoft.com.ng, we strive to provide reliable and affordable travel booking services including flights, hotels, and other travel-related purchases. This Refund Policy outlines the terms under which refunds may be issued for bookings made through our platform.
Refunds for flight tickets are subject to the fare rules and conditions set by the respective airline. Some tickets may be non-refundable, while others may allow refunds with applicable cancellation or service fees. Where refunds are permitted, requests must be submitted before the airline's cancellation deadline.
Hotel refunds depend on the cancellation policy of the specific hotel or accommodation provider. Some reservations allow free cancellation within a specified period, while others may be partially refundable or non-refundable.
To request a refund:
Submit all refund requests as early as possible to avoid penalties.
Approved refunds processing times typically range from 15-30 business days, depending on the service provider's policy and the customer's payment processor.
Travelsoft.com.ng may charge a reasonable administrative or processing fee for handling cancellations and refunds where applicable.
Certain promotional fares, discounted bookings, or special packages may be strictly non-refundable. These conditions will be clearly indicated at the time of booking.
All payments made on Travelsoft.com.ng are securely processed through trusted merchant payment gateways. Refunds will be returned only to the original payment method used for the transaction.
Refunds are not provided in the following cases: